Terms of service
By accessing or using this website you acknowledge that you agree with our Privacy Policy and these Terms and Conditions. If you do not agree with the House of Dudley Privacy Policy or Terms and Conditions then we advise that you do not use this website.
1) Intellectual Property
This website and all of the website content forming the website is the intellectual property of House of Dudley. The website content includes but is not limited to all images, logo’s, text, designs, source code, written text, product names and brand names used on the website.
As a user of the website you acknowledge that House of Dudley owns the website content and you agree that you will not modify, copy or adapt any of the content without written permission from House of Dudley.
2) Placing an Order
When an order is placed on the www.houseofdudley.com website you will receive an email confirmation of that order. The email confirmation does not constitute an acceptance of your order. The order placed by you represents an offer to purchase the specific items at the price displayed on the website at the time of order.
To the extent permitted by Australian law, House of Dudley reserves the right to either accept or reject the order for any reason including the unavailability of stock, errors in the price of an item, incomplete address details or incorrect delivery cost calculation. If your order is rejected and a payment had been made then a reimbursement will be processed to the credit card/Paypal account that the original payment was made from.
3) Shipping costs
The cost of postage and handling for homewares within Australia varies widely depending on the size and weight of the items your order. To see what your shipping will be, simply add the items to your cart, scroll down and you will see the Postage Calculator. Just enter your postcode and click the little update button and the postage cost will appear. In some cases, for rural postcodes, if your order needs to be packed in multiple packages or is otherwise unusually bulky, our online postage calculator may not be able to accurately calculate your shipping charges. These instances are rare but should this arise, we will get in touch with you to let you know. If you have any queries about freight charges, please don't hesitate to get in contact with us at hello@houseofdudley.com.
To reduce unnecessary waste, we use recycled packaging whenever possible to send out your items.
4) Delivery of your items
Australia Post deliveries
We use Australia Post's tracked parcel system for a secure and reliable service on all parcels less than 100cm in length. If you aren't home when Australia Post attempt to deliver, they will look for a safe place to leave the item and take a photo of the parcel as proof that it was delivered safely. If they can't see a safe place to leave your parcel, they will leave a card and take the parcel to your local Post Office for you to collect.
Delivery timeframes
Standard Post
We despatch daily at midday and most orders will go out the day after the order is received depending on volume of orders in the system. Most orders are sent with Australia Post and delivery to major cities on the east coast will take approximately 1-3 days from date of despatch.
International, interstate and bulky item shipping
Our shipping calculator will only calculate postage within Australia using Australia Post rates. Large items such as furniture or wall art must be sent with couriers or specialist carriers and their rates may differ from what is calculated on the website. If this is the case, we will contact you with a corrected freight cost for your consideration.
If you place and pay for an order from an international location we will refund your payment in full.
Custom Made and Backordered Items
Items that are custom made, on backorder or are despatched from our suppliers' warehouses, may take a few days longer to be despatched and will be sent by courier. Please let us know if there is a safe place to leave the item if you are not home to avoid any redelivery issues. See details below under 'Courier deliveries'.
If you are concerned about when you might receive your item, please contact us at hello@houseofdudley.com.
5) Payment
We accept payment by Visa, Mastercard, PayPal, Afterpay and ZIP. Once you confirm your order, you can choose to either pay securely by credit card or you can be directed to the PayPal, Afterpay or ZIP websites where you can pay with your PayPal, Afterpay or ZIP account. If you have any queries or concerns, please do email us at hello@houseofdudley.com for assistance.
6) Returns and refunds
We are sure you will be delighted with the quality of the items you order and we endeavour to describe all items as accurately as possible through our product photos and descriptions. However, if you're not happy with the item you receive, please contact us at hello@houseofdudley.com within 5 working days to discuss an exchange or refund*. (*Sale items and custom made items excluded unless they arrive faulty or damaged.)
However please choose your items carefully as return postage is at the buyer's expense for change or mind. Returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached (where applicable).Please ship in protective packaging as goods damaged in return shipping will not be refunded.
7) Damaged or faulty items
We check all items before shipping but if you should receive an item that is faulty, damaged or not as described, we will offer a full refund or replacement item. Please contact us at hello@houseofdudley.com within 5 working days to discuss. We usually request photos to confirm that the item is faulty, damaged or not as described but we do reserve the right to request that items be returned for inspection before issuing a refund. Please ship in protective packaging as goods damaged in return shipping will not be refunded. Once we have received the item back in good order and confirmed the fault or damage, we will refund both the cost of the item and the shipping costs or provide a replacement item.
Any item that is returned used or has been damaged after receipt by the customer will not be accepted for refund. After receipt of the item, storage and return shipping is the responsibility of the buyer.
8) Indemnity
You as the user of the website will at all times indemnify and hold harmless House of Dudley employees, officers, contractors and directors against any liability or claim, action loss or demand (including legal fees on a full indemnity basis) made by any third party as a result of your conduct, your use of the www.houseofdudley.com website or a loss suffered as a result of a breach of these Terms and Conditions or suffered as a result of your reliance on information shown on the www.houseofdudley.com website.
7) Privacy
House of Dudley is committed to protecting the privacy of its customers and website users. You can view the House of Dudley privacy policy at the bottom of our site.
8) Governing Law
House of Dudley operates in Adelaide SA and the laws of the state of SA and the Commonwealth of Australia govern these Terms and Conditions.
9) Disclaimers
House of Dudley does not make any representations or warranties in respect to the operation of the www.houseofdudley.com website. The website is provided “As Is” and use by you is at your sole risk. House of Dudley makes no warranty that the website, its content, data or product information will meet your requirements. The user expressly agrees that House of Dudley will not be responsible for any Direct Loss, Indirect Loss or Consequential Loss related to your use of the website. Your only remedy for dissatisfaction with the www.houseofdudley.com website is to discontinue using the website.
10) Security
House of Dudley cannot guarantee that any content (data, programs, information, files) or hyperlinks that are available on the www.houseofdudley.com website are free of viruses, trojans or spyware. As a user of the website you are responsible for ensuring that your computer/device has adequate security to protect against such threats and you as the user assume responsibility for any risk of damage to your computer/device that occurs as a result of using the www.houseofdudley.com website.
11) Revisions to These Terms
House of Dudley reserves the right to revise these Terms and Conditions at any time. These revisions to the Terms and Conditions will be posted to the www.houseofdudley.com website and will take effect immediately.