Order & Shipping
How long will it take to receive my order?
House of Dudley make every effort to process your order within 24 hrs of receiving it. We use Australia post and shipping usually takes 2-6 business days based on where you live, after processing the order. We also hav a local pick up option available for Adelaide customers if you wish to receive your item quicker. Shipping is normally undertaken on business days, which are Monday to Friday and exclude public holidays in South Australia. If you make a purchase on a non-business day, House of Dudley will process the order on the next business day.
Do you ship internationally?
No, we currently do not ship internationally and only Australia wide. The shipping fee may vary depending on your location.
I never got my order, what should I do?
Oh no! Please make sure you tracked your order from our Tracking page. Or call us at: +61: 0408 273 699 and we'd be happy to help you.
What postage service do you use?
We use Australia Post as our provider for all orders. You can track your order from the confirmation email sent to you after placing an order.
How much is shipping?
Shipping is $12 Australia wide but free shipping is available for orders above $160.
Exchange & Return
What is your return policy?
Please check our return/refund/exchange policy here.
Can I exchange an item?
You can exchange an item with a higher-price item or the same item with a different colour. See detailed policy here.
I have a question about returns, who should I contact?
If you cannot find your answer on our Refund Policy page, contact us by calling us at +61: 0408 273 699. We are open to all questions and are more than happy to help you!